POLICIES + FREQUENTLY ASKED QUESTIONS

  • We utilize Vagaro, an online booking service, to provide you with a convenient way to book and manage appointments. To schedule an appointment, please click here or call 206.427.2191.

  • Clients under the age of 18 must be accompanied by a parent or legal guardian. Bikini Sugaring and Buttocks services are currently only offered to AFAB (assigned female at birth) clients 18 years of age and older.

  • To ensure the safety and well-being of all clients, we require that you complete our intake forms prior to your appointment. These forms serve several important purposes, including: client safety (health), customizing services, ongoing care, and meet legal requirements. We are unable to provide services without the completion of the required intake forms. Your cooperation in this matter is greatly appreciated, as it allows us to prioritize your safety and deliver the best possible experience during your visit. To ensure the safety and well-being of all clients, we require that you update your client intake forms if there are any changes to your health status. To ensure we have the most up-to-date information regarding your health status, we kindly require you to complete client intake forms annually for sugaring, tinting, brow lamination, and lash lifts, as we understand that your health status may change over time. Additionally, we require that you complete the intake form before every skin ritual.

  • We accept all major credit cards and gift cards purchased directly from Ritual Skincare as forms of payment. However, please note that we do not accept cash payments or third party gift cards.

  • At Ritual Skincare, your safety and well-being are our top priorities. We kindly request clients with medical conditions to consult their doctors before booking any services. To ensure the best possible care, we require you to complete our online client intake form(s) prior to your appointment and inform your esthetician of any existing medical conditions or medications.

    We understand that your health status may change over time, so it is essential to keep us informed. Please update your client intake forms promptly in the event of any changes to your medical condition, oral or topical medications, or treatments. This allows us to have accurate and up-to-date information, enabling us to provide you with the most effective and safe services.

    At Ritual Skincare, we reserve the right to discontinue a service if necessary, as it is our responsibility to prioritize the safety of all parties involved. We appreciate your understanding and cooperation in adhering to these guidelines.

SCHEDULING + FORMS

  • To ensure a positive experience for all clients and estheticians, the following terms are subject when booking appointments at Ritual Skincare:

    • You may modify or cancel your appointment without charge 24 hours prior to your appointment.

    • Cancellations made within 24 hours of your appointment are non-refundable. Please be aware that the payment for the scheduled service(s) will be retained.

    • If you fail to arrive for your scheduled appointment, you will be considered a “No Show”; the card on file will be charged full price for the scheduled service(s) and applicable taxes will be retained.

  • We will make every effort to accommodate you if you are running late; however, to ensure fairness and consideration for all our clients, your treatment will still conclude at the originally scheduled time, and you will be charged the full price for the scheduled service(s).

  • We prioritize the health and well-being of both clients and estheticians by exercising caution and refraining from providing services to clients who are ill and potentially contagious. This practice is essential to prevent the spread of illness among clients and maintain a safe and hygienic environment. If you are feeling unwell, we kindly request that you reschedule your appointment for a later date when you have fully recovered. Please refrain from coming to your appointment if you are experiencing symptoms such as a cold, flu, strep throat, COVID-19 (or live with someone who has COVID), or any other illness.

    Please be aware that our cancellation policy still applies in such situations. Cancellations made within 24 hours of your appointment are non-refundable. We apologize for any inconvenience this may cause and appreciate your understanding.

    Thank you for your cooperation and commitment to the health and safety of everyone involved. If you have any further questions or need assistance, please don't hesitate to contact us.

  • To prioritize the safety of our clients and maintain a serene environment, we kindly request children and guests are not brought into the studio or left unattended in the lobby. Our establishment contains implements and products that may pose potential harm to children. We are committed to creating a tranquil atmosphere for you and all our clients. Thank you for your understanding and cooperation.

    • The package is non-refundable and non-transferable.

    • For Skin Ritual | Facial Services, appointments must be scheduled within 5 weeks of your last service, aligning with the Package at Ritual Skincare.

    • Sugaring Hair Removal Services (excluding Brow Shaping, as specified below), appointments must be scheduled within 5 weeks of your last service, aligning with the Package at Ritual Skincare.

    • For Brow Shaping Sugaring Hair Removal, appointments must be scheduled within 4 weeks of your last service, aligning with the Package at Ritual Skincare.

    • Lash Lift + Tint appointments must be scheduled within 6 weeks of your last service, aligning with the Package at Ritual Skincare.

    • Scheduling appointments before the redeemable date is the client's responsibility. The package will be applied as a cancellation fee for cancellations within 24 hours or no-shows.

    • Packages expire 6 months from the original purchase date.

  • The following return/exchange policy applies to both retail and service-based customers who make purchases from Ritual Skincare, whether in-studio or online.

    Please note that we do not offer returns or exchanges on products purchased either in our studio or online. This policy is in place to uphold our strict quality and safety protocols, as we are unable to resell any products that have left our studio or warehouse. Our commitment is to ensure your safety and satisfaction with our products, which is why we do not allow returns for products that are not defective or wrongly shipped.

    However, in the event of shipping damaged products or products that have been shipped to you in error by the company, Ritual Skincare reserves the right to provide a replacement at our discretion. To qualify for a replacement, any shipping damage or errors must be reported within three (3) days of receipt. If you received goods in error, they must be returned in their original packaging and in a pristine, sellable condition to be eligible for a full refund.

    If you encounter any issues with your product, please do not hesitate to reach out to our Customer Support team at info@ritualskinsugarsound.com. We are here to assist you and address any concerns you may have. Thank you for your understanding and support.

  • The shipping policy applies to customers purchasing retail products in-studio or online. Please take note of the following terms:

    Shipping Destinations: Ritual Skincare only ships within the United States, excluding Hawaii and Alaska.

    Shipping Fees: Ritual Skincare offers free shipping on all orders of $150 or more. For orders under $150, a flat rate shipping fee of $10 will be applied.

    Shipping Schedule: Shipments are fulfilled and shipped Monday through Friday, excluding holidays. We utilize FedEx and the US Postal Service as our shipping carriers.

    Processing and Delivery Time: Ground orders require 1-3 business days for processing and up to 5-7 business days for delivery. Please be aware that shipping times may be extended in certain circumstances, such as holidays or factors beyond Ritual Skincare's control.

    Damaged Shipments: If your purchase arrives damaged, kindly submit a photo of the damaged items and packaging within 3 days of receiving the order to Ritual Skincare via email at info@ritualskinsugarsound.com.

    Customer Inquiries: Should you have any questions regarding your order, please contact Ritual Skincare at info@ritualskinsugarsound.com. Our team strives to respond to inquiries within 24-48 hours during business days (Monday - Friday, 9 am - 5 pm PDT/PST, excluding holidays).

    Package Tracking: Ritual Skincare strongly encourages customers to keep track of their package's tracking information to ensure accurate and timely delivery. Once your order has been placed, you will receive a shipping confirmation email that will include tracking information.

    Estimated Delivery Times: Please be advised that estimated delivery times may vary depending on the shipping carrier.

POLICIES

  • Discounts cannot be used in conjunction with any other offers, promotions, or exclusives. Discounts are applicable only to regular-priced services or products and cannot be combined with other discounts or promotions.

  • We encourage you to join our email list to stay informed about the latest experiences and receive exclusive offers. By subscribing to our email list, you will be among the first to receive updates and special promotions.

EXCLUSIVE OFFERS

Please keep in mind that these terms and conditions may be subject to changes. To stay informed about the most up-to-date information, please refer to Ritual Skincare's official website or contact their customer support directly.

  • “This facial was amazing. My skin felt so oxygenated and light after my treatment and Stephanie is amazing, she walked me through what I needed to work on which has helped me incredibly. Thank you!”

    NANCY B

  • “I love ritual, skin care sugar + sounds! So cozy and comfortable. The vibe of her space is light and calming! Very well maintained, clean, net and organized. Perfect little spot for a relaxing facial 🤍 Facials from Stephaine are the best ever. I love love how she is so passionate about skincare and uses the best products. I always feel comfortable, relaxed and well taken care of. She incorporates essential oils which really enjoy. My skin is always glowing after. All her techniques are amazing and she is very talented! Definitely recommend you try a facial from her 🤍”

    JANICE S

  • "Just had a Facial (Bespoke Ritual) for the first time with Stephanie and I was surprised how relaxed and beautiful I felt during and at the end of the session! She is one of the most knowledgeable, professional and helpful esthetician I’ve ever had the pleasure of working with."

    ELIZABETH P

  • “Stephanie’s business wonderfully reflects her skills as an aesthetician. She is clean, organized and detailed in her work and work space. I received my first facial and lash lift from Stephanie and it was everything I had hoped for. Although I had no prior experience with either services, Stephanie exceeded my expectations.”

    GRACE L

  • “Stephanie is absolutely the best esthetician for sugaring in Seattle! She is very professional, thorough, distracts you with great conversation and before you know it your all sugared with a smile! I highly recommend Stephanie, her facials are fantastic too! Book your appointment now! So great to see you and catch up!!!”

    CHARISSA J

  • “I highly recommend Ritual Skincare, Sugaring & Sound! I’ve enjoyed the experiences I’ve had here and appreciate the natural, holistic approach to skincare. Stephanie has been my go-to esthetician for sugaring for 5+ years, and I always have a great experience. She is very knowledgeable about her craft, and focuses on natural, holistic skincare — I’ve learned so much from her over the years. Plus, she’s simply a delightful, caring, and thoughtful person.”

    HAILEE E

  • “Stephanie is the absolute best sugaring esthetician I’ve ever been to! I have been seeing her for about 7 years. I have followed her wherever she goes because she is so knowledgeable about skin and sugaring and is just all around a great, caring person. When she moved out of state for a bit I saw people for sugaring at other salons and was so unhappy with the results and pain level that I stopped sugaring all together. Now that she’s back I’m back to being a loyal client!“

    ANGELA H

  • “I've been seeing Stephanie for sugaring for about 4 years now. I was never someone to do regular brazilians until I met Stephanie. She is the real deal - professional, knowledgeable, and truly passionate about skincare and helping her clients. I'm excited to do a facial in a few weeks - I have no doubt that she will work wonders on my skin. Go see Stephanie - She's amazing!”

    SUSAN O

  • "Stephanie is Amazing! Super professional, skilled in sugaring. I have always had a fantastic sugaring experience and I trust her advice on my skincare."

    NANCY W

  • "I love the atmosphere of Ritual! The studio is relaxing, clean, organized and follows COVID protocol. I can't wait to go back! Stephanie is amazing! She's knowledgeable and detail oriented. I like that she takes her time and is very thorough. She's great to chat with, which is also a good distraction. Stephanie was wonderful explaining the process and making sure I had post-care products for my skin's needs. I will definitely recommend her to my friends."

    AMY C

  • “Clean and super cute! Street parking is easy! Many great organic skincare products also available which I really enjoyed! Steph was extremely knowledgeable and made me feel so comfortable. She personalized the appointment according to my needs and it was truly the best sugaring appointment I’ve ever had. She answered any questions I had and had so many great suggestions! I would most definitely recommend seeing Stephanie! You will not be disappointed!!”

    ANNETTA F

  • "Love my lashes! Stephanie did a wonderful job on my keratin lash lift. She took a lot of care to make sure to achieve the correct curl and was very meticulous to get my very down turned lashes curled. Stephanie was especially kind and even included a hand/armr massage while waiting for the lash solution to activate/develop. I look forward to my next lash lift in 6 weeks."

    JAIME D

  • “Stephanie owner of Ritual Skin Care is an excellent boutique spa! The space is always spotless and Stephanie is very diligent when it comes to extra cleaning and protection due to COVID. The spa is located in the Evergreen Center of Integrative Medicine which is easy to find and has parking right out front. You can check in at the front desk and sit in the cozy lobby where Stephanie will greet you and take you downstairs to her private studio. I have been going to Stephanie for over 6 years. I actually have followed her to multiple locations because she is that good! I am so excited for her to have her own space and studio. She is exceptional. She is very professional and goes above and beyond for her clients. She has great tips and tricks to keep your skin looking healthy. She offers many services from sugaring to facials with everything in between. She also carries many lovely products to help keep your skin looking happy and healthy. I would highly recommend Stephanie and Ritual Skin Care for all your skin care needs!”

    COURTNEY P

  • “The space at Ritual Skincare Sugaring + Sound is at a very good location and the premises are private, quiet and clean. Best session I’ve ever had, I feel like I got more than I expected from it, very educational and fulfilling. Stephanie went above and beyond, she really cares about your well being, she ensures that you are comfortable and provides excellent service, she was flexible to accommodate my sugaring appointments for Stomach, Full Brazilian and Full Legs together.”

    ELIZABETH P

  • “Stephanie is so generous and an absolute joy. She truly goes out of her way to meet and then surpass her clients needs/wants. She has very extensive knowledge of her craft. I have received two sugaring sessions now and my skin feels so healthy.”

    ANNIKA B

  • "Excellent Service each time. Stephanie is very professional. She made me feel comfortable every time. Talk me through the process. She gave me great advice and product recommendations that can help me better care for my skin at home. The atmosphere was warm and welcoming, and the ambiance was very relaxing"

    BRIGITTE B

  • “Stephaine always does an amazing job with my sugaring! Takes the time to make me feel comfortable and the before and after care helps the process! she definitely has her heart in the business and it shows!! Thanks Stephaine you’re the best!! I appreciate you🌺❤️“

    JANICE S

  • "This session was a perfect way to end the year feeling relaxed and beautiful."

    ELIZABETH P

LET’S WORK TOGETHER